Guaranteed Response Times & Priority Levels for IT Service Requests

The table shows the guaranteed response times for each priority level and provides priority level examples. 

These response times are for requests received during business hours (7am-5pm Mon-Fri) for Perth, Australian Western Standard Time.

However, we do aim to beat our guaranteed response times and to respond to your request as soon as possible. 

For any critical outages that may arise outside normal business hours, please call 1300 669 220 and let our reception staff know that it’s urgent.

We’re here for you and have our engineers waiting to help.