When AI Learns How Your Business Works
New: You decide what Copilot remembers
How much should AI remember about you and your business?
That is the question Microsoft is starting to answer with a major update to Microsoft Copilot.
Until now, Copilot has been useful for quick, tactical tasks. Summarising documents, drafting emails, or answering questions on the fly. But every interaction has mostly started from zero.
Helpful, yes. Strategic, not quite.
And that is the difference between using AI occasionally and using it as part of how your business actually runs.
AI that learns how your business works
Microsoft is introducing memory management to Copilot, and it is a meaningful shift.
Copilot will be able to remember useful context about how you work, but only when you allow it to. You can tell it to remember specific details, and soon you will be able to review everything it has stored through a dedicated memory management page.
From there, you can edit or delete information at any time.
This is not AI making assumptions about your business. It is AI learning from you, with clear boundaries and full transparency.
Why this matters in the real world
Time is one of the most expensive resources in any organisation.
Think about how often your team repeats the same instructions. Explaining reporting styles, re sharing client details, or re formatting documents to match internal standards.
If Copilot can remember those preferences, your team spends less time correcting and re explaining, and more time moving work forward.
When things change, and they always do, you stay in control. Update the information once, and Copilot adjusts instantly.
That is where AI starts to feel genuinely helpful, not just impressive.
Smarter access to business information
Memory is only part of the picture.
Copilot is also expanding how it connects to your files. It already works with OneDrive, and support for Google Drive is on the way. This means Copilot can help locate documents, summarise folders, or surface insights across your stored data without jumping between systems.
As more connectors are added, Copilot becomes less about individual tasks and more about supporting everyday decision making.
Technology should support people, not replace them
This update reinforces an important point. The best use of AI is not about removing people from the process. It is about removing friction.
Copilot is evolving into a tool that adapts to how your business works, while still leaving judgment, relationships, and decisions where they belong, with your team.
That balance of human expertise and AI support is where real productivity gains happen.
Turning AI Into a Business Advantage
AI delivers value when it removes friction and supports how your team already works.
Updates like memory management in Microsoft Copilot show a clear shift toward AI that adapts to your business, while staying under your control.
Start with a conversation.
We can help you identify where AI makes sense now, and how to use it in a practical, business focused way.