Building AI Confidence in the Workplace
How to Help Your People Be AI Confident
Artificial intelligence is no longer a future concept. It is already part of everyday work.
Yet while AI adoption continues to grow, confidence has not always kept pace.
So how do your people really feel about using AI at work?
Excited
Nervous
Or somewhere in between
AI Is Everywhere, But Confidence Is Not
Recent research highlights just how widespread AI use has become in the workplace.
Four in five employees now use some form of AI in their day-to-day role. More than half regularly rely on AI assistants to save time and improve efficiency.
Despite this, many people remain uncertain.
Some worry that using AI will make them appear lazy or less capable. Others feel judged or second-guessed by colleagues when they admit they rely on AI tools.
This creates an uncomfortable disconnect. People trust AI to support their work, but they do not always trust how others will respond when they use it.
Reframing AI as a Partner, Not a Shortcut
AI is not here to replace people. It is here to support them.
When used well, AI becomes a partner that removes friction from daily tasks and allows people to focus on higher-value work.
Strategic thinking
Creative problem-solving
Meaningful outcomes
But this only happens when people feel confident and supported in how they use AI.
The Training Gap Holding Teams Back
One of the biggest barriers to AI confidence is education.
Only one in three workers have received any formal AI training. Most are learning through trial and error, which can lead to uncertainty, inconsistent use, and avoidable mistakes.
Confidence levels also vary by role. Around 70 percent of managers feel comfortable using AI, while confidence drops significantly among junior staff, where only about a third feel the same way.
Without guidance, trust erodes and hesitation grows.
Culture Is the Real Starting Point
Building AI confidence does not begin with technology. It begins with culture.
Leaders set the tone for how AI is perceived and adopted across the business. Teams need to know that experimenting with AI is encouraged, not judged.
Using AI should be seen as smart, responsible work.
Creating this environment means being open about how AI is used, setting clear expectations, and reinforcing that AI exists to support people, not replace them.
Practical Ways to Build AI Confidence
Confidence grows when learning feels safe and practical.
This might include structured AI training, internal workshops, or simple show and tell sessions where team members share how they are using AI to work more efficiently.
When people see real examples from their peers, AI becomes less intimidating and far more accessible.
Why This Matters for Your Business
AI confidence does not happen overnight. But when people feel trusted and supported, they are far more likely to embrace new tools.
That is when businesses start to see real impact.
Improved efficiency
Greater creativity
Stronger engagement
Teams that feel ready for what comes next
Helping your people become AI confident is not just a technology decision. It is a business decision that directly affects performance, culture, and long-term growth.
Supporting Your People Through Smarter Technology
At Perigon One, we help businesses adopt technology in a way that supports people, strengthens culture, and delivers real outcomes.
From guiding AI adoption and improving workplace systems to reducing friction across your IT environment, our focus is always on helping your team work better, not harder.
If you are ready to build confidence in your technology and your people, we are here to help.
Talk to our team about creating a smarter, more confident workplace.